Support
Frequently Asked Questions
Everything buyers ask before bringing home a companion bird.
Is it safe to ship a live bird?
Yes. We ship exclusively through USDA-compliant, climate-controlled live-animal programs with major U.S. carriers. Birds travel in a pressurized, temperature-regulated cabin in an IATA-approved crate with hydration gel and a familiar food supply. Over 11,000 birds delivered with a 99.8% incident-free record.
What does the 30-day health guarantee cover?
Every bird is examined by a licensed avian veterinarian before shipping. If your own certified avian vet identifies a pre-existing illness within 30 days of delivery, we cover the treatment cost, offer a full replacement, or issue a complete refund at your choice.
Are your birds captive-bred and legal?
All birds are domestically captive-bred in our licensed U.S. facility. We never source wild-caught birds. CITES and state documentation is provided where applicable, and we ship only to states where the species is legal.
Do birds come DNA sexed?
All large parrots (Greys, Macaws, Cockatoos, Amazons) include a DNA sexing certificate. Smaller species can be DNA sexed on request for a $45 lab fee added at checkout.
How long does delivery take?
Most orders ship within 3–7 business days of a completed care consultation. Ground courier delivery within the continental U.S. arrives in 1–3 days; flight-nanny service is available nationwide in 24 hours.
Can I visit before purchasing?
Absolutely. Our Sarasota facility hosts scheduled visits Tuesday through Saturday. We also offer live video walkthroughs with your specific bird for out-of-state clients.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Affirm financing, ACH bank transfer and gift cards. All transactions run over 256-bit SSL encryption.
Do you offer a deposit or payment plan?
Yes. A 25% refundable deposit reserves any bird for up to 60 days, and Affirm financing offers 3, 6 and 12-month plans on orders above $500.
What if my bird doesn't bond with me?
Our avian behavior team provides 12 months of complimentary consultation. In the rare event that placement isn't right, we offer a lifetime rehoming commitment — we will always take a bird back.
What is included with my bird?
Every order includes a health certificate, veterinary records, DNA certificate (where applicable), hatch certificate, a two-week supply of the current diet, a starter toy, a personalized care plan and 12 months of support.