Frequently Asked Questions

We accept Zelle, Cash App, Apple Pay, Venmo, PayPal, bank transfer and cryptocurrency. Every order is confirmed personally by a specialist before payment is collected, and all transactions run over 256-bit SSL encryption.

A 25% refundable deposit reserves your bird for up to 60 days. The remaining balance is due before shipping arrangements are finalized — we confirm every detail with you first.

Yes. A 25% refundable deposit reserves any bird for up to 60 days, so you can secure the bird you want while you prepare for its arrival.

Absolutely. Our facility at 2033 Rawsonville Rd, Belleville, MI 48111, United States hosts scheduled visits Tuesday through Saturday. We also offer live video walkthroughs with your specific bird for out-of-state clients.

Every order includes a health certificate, veterinary records, DNA certificate (where applicable), hatch certificate, a two-week supply of the current diet, a starter toy, a personalized care plan and 12 months of support.

Every bird is examined by a licensed avian veterinarian before shipping. If your own certified avian vet identifies a pre-existing illness within 30 days of delivery, we cover the treatment cost, offer a full replacement, or issue a complete refund at your choice.

All birds are domestically captive-bred — we never source wild-caught birds. CITES and state documentation is provided where applicable, and we ship only to states where the species is legal.

All large parrots (Greys, Macaws, Cockatoos, Amazons) include a DNA sexing certificate. Smaller species can be DNA sexed on request for a $45 lab fee added at checkout.