25% deposit
Reserves your bird for up to 60 days. Refundable within 14 days, then store credit for 12 months.
The written agreement · No surprises
Terms & Conditions
What we promise, what we ask of you, and exactly what happens from deposit to delivery. Last updated: June 1, 2026.
Delivery from $285
Ground & cargo from $285, flight-nanny delivery $230, or local pickup by arrangement. Never complimentary.
30 days of health cover
Plus twelve months of guidance and a lifetime commitment to take any bird we placed back.
Start here
What you’re agreeing to
By placing an order you agree to these terms. They are written to be read, not skimmed — so each point below states one thing plainly.
Four documents, one agreement
These Terms, our Privacy Policy, Refund & Return Policy and 30-Day Health Guarantee together form the complete written agreement between you and Exotic Bird Shop, LLC.
An order is a request
Placing an order asks us to reserve a bird. We confirm availability, paperwork and the delivery plan in writing before we collect any payment.
Prices in U.S. dollars
Prices are listed per bird and can change as a bird grows or is placed elsewhere. The price we confirm with you in writing is the price that applies.
We may decline a placement
We can say no to any placement we believe is not in the bird’s interest. Anything you have already paid is returned to you.
Before you order
Who can buy a bird from us
Four conditions, and we hold ourselves to them too. If one isn’t met, we would rather tell you before you pay than after.
Adults only
Someone aged 18 or over must place the order, take ownership and be responsible for the bird’s care.
Legally allowed where you live
You must be permitted to keep the species in your state or locality. We check this before shipping and place birds only where they are legal.
A home ready for decades
Many of our birds live for decades. A suitable enclosure, safe household and daily time with the bird are expected before you order.
Honest answers
We ask about your home, your experience and your routine. Answer truthfully — if it isn’t the right fit, we will tell you before payment.
Money, in order
Orders, deposits & payments
A deposit secures the bird; the balance settles the purchase. Nothing is collected before you have seen the paperwork and agreed the plan in writing.
- A 25% deposit reserves your bird for up to 60 days.
- A deposit is fully refundable within 14 days of payment.
- Held past 14 days, a deposit converts to store credit valid for 12 months.
- The remaining balance is due before shipping arrangements are finalized.
- We confirm every detail — price, paperwork, delivery method and timing — before money moves.
Payments are accepted by Zelle, Cash App, Apple Pay, bank transfer, Venmo, crypto and PayPal. We record the method, amount and order reference — not your card number or payment login.
Every placement is documented before it is paid for in full.
Getting your bird to you
Delivery, and when the bird becomes yours
Transport is priced at cost and quoted before payment — it is never added silently and never waived.
Ground & cargo delivery
from $285
Climate-controlled live-animal transport, quoted for your route before payment.
Flight-nanny delivery
$230
A hand-carry escort flies your bird to you and hands it over in person.
Local pickup
by arrangement
Collect in person at 2033 Rawsonville Rd, Belleville, MI 48111 at an agreed time.
Title
Ownership of the bird does not pass to you until your payment has cleared in full.
Risk
Responsibility for the bird transfers to you when delivery is confirmed — not while it is still in our care or in transit.
Arrival
You, or an adult you nominate, must be present to receive the bird so the hand-over is properly documented.
Delays
If weather or a carrier delays transport, we tell you as soon as we know and rearrange. Nothing is shipped into unsafe conditions.
What we ask of you
Your responsibilities as an owner
These are not formalities. A parrot’s health and behaviour depend on the next twenty years of routine, not the first week.
If you cannot keep to them, tell us — we will always take a bird we placed back, at any point in its life, at no cost to you.
Keep the home safe
A correctly sized enclosure, clean water and fresh food daily, and a household free of things that harm birds — including nonstick cookware fumes, open pots of water and toxic houseplants.
Feed the diet you were given
Your bird leaves on a specific diet with a written transition plan. Changing it against that plan is the most common cause of an avoidable illness.
Keep the paperwork
Certificates, weight logs and vet records travel with your bird. Keep them somewhere you can find them — they matter for any future claim or rehoming.
Never release a bird
A captive-bred parrot cannot survive being turned loose. If you can no longer keep your bird, contact us first.
If things don’t go to plan
Health cover, refunds and what isn’t refundable
Set out in full on their own pages — this is how they fit alongside these terms.
30-Day Health Guarantee
A pre-existing condition documented by your certified avian vet within 30 days of delivery — examined within 72 hours of arrival — is covered in full.
14-day satisfaction window
Return a bird within 14 days of delivery and we refund the purchase price, less shipping and a 10% rehoming fee. Return transport is arranged by you.
Refund timing
Approved refunds reach the original payment method within 5–7 business days. If that method cannot receive a transfer, we agree an alternative in writing.
Never refundable
Shipping charges, flight-nanny fees, DNA lab fees and gift cards are paid out or redeemed on your behalf and cannot be returned.
The necessary part
Liability, disputes & changes
Nothing here limits the 30-Day Health Guarantee or the rights you have by law. If one clause cannot be enforced, the rest of the agreement still stands.
Our photography and written descriptions belong to us — ask before reusing them. And we will never ask you for a password or a payment login by email or text.
Tell us first
Almost every problem is solved by email or a phone call. Ask us before you escalate — we would rather fix it than argue about it.
Our liability
Our total liability for a placement is limited to the purchase price of that bird. We are not liable for indirect or consequential losses.
Disputes
Disputes that cannot be settled directly are resolved by binding arbitration in accordance with applicable law.
This version applies
We may update these terms. The version published on this page when you place your order is the version that governs that order.
Helpful answers
Terms questions, answered
If a clause is unclear, email us and we will explain it in writing before you commit.
Am I committed once I pay a deposit?
A 25% deposit reserves your bird for up to 60 days. It is fully refundable within 14 days of payment. Held beyond 14 days it converts to store credit valid for 12 months. The remaining balance is due before shipping arrangements are finalized, and we confirm every detail with you first.
When does the bird legally become mine?
Title passes once your payment has cleared in full, and responsibility for the bird transfers to you when delivery is confirmed. Until then the bird remains in our care and on our records.
Can you refuse to sell me a bird?
Yes. We may decline any placement we believe is not in the bird’s interest — for example where the species is not legal where you live, or the home is not yet suitable. Anything you have already paid is returned to you.
Do you ship to my state?
We place birds only where the species is legally permitted, and we check this before shipping. If a species cannot legally be kept where you live, we tell you before payment is collected.
Who has to be there on delivery day?
You, or an adult you nominate, must be present at the agreed time so the hand-over is documented and you can be walked through your bird’s diet and routine. If weather or a carrier delays transport, we notify you and rearrange.
What if something is wrong when my bird arrives?
Tell us the same day. A covered health condition found within 30 days of delivery is handled under the 30-Day Health Guarantee, which requires an examination by your certified avian veterinarian within 72 hours of arrival.
What can’t be refunded?
Shipping charges, flight-nanny fees, DNA lab fees and gift cards are non-refundable once fulfilled. Shipping and a 10% rehoming fee are also deducted from a satisfaction-window refund.
What if I can’t keep the bird in ten years?
Contact us. Independent of these terms, we always take back a bird we placed, at any point in its life, at no cost to you.
Can I reuse your bird photos?
Please ask us first. Our photography and written descriptions belong to us; we are usually glad to say yes, but we would like to know where they are going.
Here to help
Ask a question about these terms
Before you order, or about an existing placement — email gives us the written record we both need.
+1 (763) 357-5765Related policies
Exotic Bird Shop, LLC · 2033 Rawsonville Rd, Belleville, MI 48111, United States · exoticbirdshopusa@gmail.com · +1 (763) 357-5765