14-day deposit window
Cancel within 14 days of placing your deposit and it is refunded in full.
Clear terms · In writing
Refund & Return Policy
Every refund, cancellation and return explained plainly — what applies, when it applies and what you receive.
5–7 business days
Approved refunds are returned to the original payment method.
30-day health cover
Documented pre-existing conditions are refunded under the Health Guarantee.
Which terms apply to you
Four situations, four clear outcomes
Find the situation that matches yours. Nothing on this page is discretionary — each outcome is the written term for that case.
Within 14 days of your deposit
You cancel your order
Tell us within 14 days of placing your deposit and it is refunded in full.
Full deposit refund
After the 14-day window
You cancel later
A deposit held beyond 14 days converts to store credit, which remains valid for 12 months.
12-month store credit
Within 30 days of delivery
A covered health condition
When a certified avian veterinarian documents a pre-existing condition, a full refund is issued under our 30-Day Health Guarantee.
Full refund under the guarantee
See health guarantee termsWithin 14 days of delivery
The placement isn’t right
Return the bird at your own transport cost and we refund the purchase price, less shipping and a 10% rehoming fee.
Purchase price less shipping & fee
A clear path
How to request a refund
- 01
Tell us within the window
Email us as soon as you know. Cancellations are measured from your deposit date; satisfaction returns from your delivery date.
- 02
Include your order details
Your order number, the bird’s name and the deposit or delivery date let us locate your placement and confirm which terms apply.
- 03
Arrange transport if required
A satisfaction return is collected or delivered by you at your cost. A health-related claim follows the Health Guarantee process instead.
- 04
Receive your refund
Approved refunds are issued to the original payment method within 5–7 business days.
Send requests and questions to exoticbirdshopusa@gmail.com, or call +1 (763) 357-5765.
Deposits and payments
How your money is held
A 25% deposit reserves your bird for up to 60 days. The remaining balance is due before shipping arrangements are finalized, and we confirm every detail with you first.
- Deposits are fully refundable within 14 days of payment.
- Held past 14 days, a deposit converts to store credit valid for 12 months.
- Approved refunds return to the original payment method within 5–7 business days.
- We confirm the refund amount and destination with you before it is sent.
Payments are accepted by Zelle, Cash App, Apple Pay, bank transfer, Venmo, crypto and PayPal. If the original method cannot receive a return transfer, we agree an alternative with you in writing.
Every placement is documented, so refunds are never guesswork.
Before you ask us to refund
Charges that are not refundable
These costs are paid out to carriers, laboratories or redeemed on your behalf, so they cannot be returned once fulfilled. They are also deducted where a satisfaction-window refund applies.
Shipping charges
Transport arranged for your bird is paid for once carried out.
Flight-nanny fees
Hand-carry escort services are non-refundable once fulfilled.
DNA lab fees
Laboratory services such as DNA sexing are billed by the lab.
Gift cards
Gift cards are non-refundable once redeemed.
Helpful answers
Refund questions, answered
If your situation isn’t covered here, email us before the window closes and we will confirm where you stand.
Is my deposit refundable?
Yes. A deposit is fully refundable when you cancel within 14 days of placing it. After 14 days it converts to store credit valid for 12 months. A deposit reserves your bird for up to 60 days, and the balance is due before shipping arrangements are finalized.
How long is store credit valid?
Store credit issued from a deposit held past the 14-day window remains valid for 12 months. If you would like to confirm how it applies to your order, email us and we will confirm in writing.
Who pays to return a bird?
Under the 14-day satisfaction window, return transport is arranged and paid for by you. Health-related returns are handled through the 30-Day Health Guarantee rather than the satisfaction window.
What does the 10% rehoming fee cover?
A returned bird needs quarantine, health checks and time re-socializing before it can be placed again. The 10% rehoming fee covers that work and is deducted from a satisfaction-window refund along with shipping.
When will I receive my money?
Approved refunds are issued to the original payment method within 5–7 business days. We confirm the refund amount and destination with you before it is sent.
What can’t be refunded?
Shipping charges, flight-nanny fees, DNA lab fees and gift cards are non-refundable once fulfilled. Shipping is also deducted from a satisfaction-window refund.
What if I can’t keep my bird years from now?
Independent of this policy, we will always take back a bird we placed, at any point in its life, at no cost to you. Contact us to discuss arrangements.
A lifelong commitment, beyond any refund
Whatever the reason and however long after delivery, we will always accept the return of a bird we placed, at no cost to you. Contact us to discuss arrangements if you can no longer provide a suitable home.
This page summarizes our written refund and return terms. It does not replace the Terms of Sale, and the 30-Day Health Guarantee sets out health-related cover in full.
Here to help
Questions about a refund?
Ask before you commit, or contact us about an existing order. Email gives us the written record we both need.
+1 (763) 357-5765