30 days of coverage
For a pre-existing illness or congenital defect diagnosed within 30 days of delivery.
Peace of mind · In writing
30-Day Health Guarantee
Clear coverage, thoughtful aftercare and a straightforward process if your new companion needs support.
How to make a claimExam within 72 hours
An arrival examination by a certified avian veterinarian is required.
Two-business-day review
Send your written exam report and diagnostics for claim review.
Understanding your coverage
What is covered
If a certified avian veterinarian diagnoses a pre-existing illness or congenital defect within 30 days of delivery, you may choose one of these resolutions:
- A full refund
- A replacement bird of equal value
- Reimbursement of treatment costs up to the purchase price
Coverage boundaries
What is not covered
The guarantee does not cover injury, illness or stress resulting from:
- Improper husbandry or unsuitable day-to-day care.
- Unsafe household conditions, including non-stick fumes, ceiling fans or other pets.
- Dietary changes made against our transition plan.
- Conditions first appearing after day 30.
A clear path to support
How to make a claim
- 01
Arrange the arrival exam
Have your bird examined by a certified avian veterinarian within 72 hours of delivery. Booking before arrival can help you meet this requirement.
- 02
Keep the written findings
Ask for a written examination report and copies of any diagnostic results. A covered pre-existing illness or congenital defect must be diagnosed within 30 days of delivery.
- 03
Send your documentation
Email the exam report and diagnostics to us. Include your order number, bird’s name, delivery date and a phone number so we can identify your placement and follow up.
- 04
Discuss the resolution
Claims are reviewed within two business days. For a covered condition, you may choose a full refund, an equal-value replacement bird or treatment reimbursement up to the purchase price.
Send exam reports and diagnostics to exoticbirdshopusa@gmail.com.
The first days at home
Care comes before paperwork
Prepare a quiet, secure space, follow your bird’s transition diet and keep fresh water available. Keep your new companion separate from other birds pending your avian veterinarian’s advice.
Explore the Care GuideIf your bird seems unwell
Seek prompt advice from an avian veterinarian, especially for breathing difficulty, pronounced weakness or sudden changes in appetite or behavior. Do not delay care while waiting for a claim review or our reply.
Contact us as soon as possible and keep the examination findings and treatment records. Our support is not a substitute for veterinary diagnosis or emergency treatment.
Helpful answers
Before you need us
Keep your arrival date, veterinary appointment and placement documents together for easy reference.
When does the 30-day period begin?
Coverage runs for 30 days from delivery. The initial examination by a certified avian veterinarian must take place within 72 hours of delivery; a covered condition must be diagnosed within the 30-day period.
What if my bird seems unwell before the exam?
Seek prompt veterinary care rather than waiting for a scheduled appointment or our response. Breathing difficulty, pronounced weakness or a sudden change in eating or behavior warrants veterinary advice. Contact us as soon as possible and keep the veterinary records.
What should I include with a claim?
Send the written veterinary exam report and diagnostic results by email. Your order number, bird’s name and delivery date help us locate your order. Keep copies of treatment estimates, invoices and correspondence for any reimbursement discussion.
Is this the same as the return policy?
No. This guarantee applies to qualifying health conditions. Cancellations, satisfaction returns, non-refundable charges and refund processing are explained separately in the Refund & Return Policy.
Our lifetime rehoming commitment
Independent of this guarantee, we will always accept the return of a bird we placed, at any point in its life, at no cost to you. Contact us to discuss arrangements if you can no longer provide a suitable home.
Companion parrots are a multi-decade commitment requiring daily interaction, a specialized diet and routine avian veterinary care. Information on this site is educational and does not replace veterinary advice.
Here to help
Questions about your bird’s health?
Ask about coverage before placement, or contact us about an existing order. Email is the place to send veterinary reports and diagnostics.
+1 (763) 357-5765