We never sell your data
Your details are used for your order and your bird — never sold, rented or traded.
Your information · Treated carefully
Privacy Policy
What we collect, why we collect it, who ever sees it and what you can ask us to do about it. Last updated: June 1, 2026.
Payments stay with the provider
Transactions happen through the service you choose. We keep an order reference, not your card number.
No advertising trackers
This site sets no advertising or analytics cookies. Nothing follows you around the web.
The full picture
What we collect
Three sources, nothing hidden. If a detail isn’t in one of these columns, we don’t hold it.
What you tell us
The details you enter when you order or ask a question: name, delivery and billing address, email, phone number, order notes, and the payment method you choose.
- Checkout and enquiry details
- Admin account credentials
- Review text and the name you ask us to show
What your device stores
Your cart, wishlist, chosen currency and the birds you last viewed are saved in your own browser, so the site remembers them between visits.
- Cart and wishlist contents
- Currency preference
- Birds you recently viewed
What is recorded automatically
Our hosting provider writes standard technical details to server logs so the site can run and stay secure — for example the pages and files requested.
- IP address and browser type
- Pages and files requested
- Time of the visit
Purpose, not collection for its own sake
How we use your details
Every use below exists because raising and placing a bird properly takes real coordination — and paperwork that has to follow the bird.
Marketing email is never automatic. You have to ask for it, and one click stops it.
- Process, prepare and deliver your order
- Contact you about an order, a delivery window or when your bird is ready
- Prepare the health and placement documentation that travels with your bird
- Prevent fraud and keep the site secure
- Keep our own sales, placement and aftercare records
- Send marketing email only where you have asked for it
Money and your bird
Payment information
Payments are completed through Zelle, Cash App, Apple Pay, bank transfer, Venmo, crypto or PayPal. We record the method, the amount and your order reference so we can match a payment to a placement — we do not collect or store full card numbers on our servers.
Where a provider needs your details to move money, that transfer happens inside their app or service, under their privacy policy. We never ask for a payment login, a password, or a one-time code.
- We keep an order reference and payment status, not your card or bank credentials.
- Refunds return to the original payment method within 5–7 business days.
- If the original method cannot receive a return transfer, we agree an alternative with you in writing.
Every payment is matched to a written order record — nothing more.
Not kept longer than it has a job
How long we keep things
Placement records matter for the life of the bird — if you ever need diet history, a weight log or proof of what was agreed, we want to be able to produce it. Everything else goes as soon as it stops being useful.
Order, delivery and payment records
Kept while your placement is active and afterwards for our own sales and aftercare records.
Health and placement documentation
Kept with the bird’s history so we can support you and the bird for as long as you have it.
Marketing consent
Kept until you unsubscribe. The moment you do, we stop emailing you.
Cart, wishlist and recently viewed
Held only in your browser and removed whenever you clear your browser storage.
You stay in control
Your choices and rights
Any of these is a single email away — no forms, no fees, no explaining yourself. If you live in California, the EU or the UK, local law may give you additional rights and we will handle your request the same way.
See what we hold
Ask us for a copy of the personal details we hold about you and we will send them to you.
Have them corrected
Tell us what is wrong — an address, phone number or delivery note — and we update it.
Ask for deletion
We remove your details, keeping only what our own sales and aftercare records require.
Stop marketing
Use the unsubscribe link in any email, or tell us directly and we take you off the list.
Where our site ends
Cookies and the wider web
This site sets no advertising or analytics cookies. Your cart, wishlist, currency and recently viewed birds live in your own browser, and one technical cookie remembers the admin panel’s sidebar state. You can clear any of it from your browser settings at any time.
A few things on our pages are served by other companies. When you use them, their policies apply alongside ours.
The map on our Contact page
It is served by Google, which may set its own cookies and record your IP address when the map loads.
WhatsApp and tap-to-call links
Opening one moves you to that service, where your message and contact details are handled under its own terms.
Links to other websites
We are not responsible for the privacy practices of a site you reach through a link on ours.
How we protect your details
Access to customer and bird records is limited to the people who need it, and we apply standard technical and organisational safeguards to the systems that hold them. Email is not encrypted end to end, so please never send a password or payment login — and we will never ask you for one.
Our site is intended for adults: someone aged 18 or over should place an order and contact us. If this policy changes, we update this page and its date, and give you a clear link to the version you are reading.
Helpful answers
Privacy questions, answered
If your question isn’t here, email us and we will answer it plainly and in writing.
Do you sell my personal information?
No. We never sell, rent or trade personal information. Your details are used to process your order, deliver your bird and support you afterwards — nothing else.
Do you store my card or bank details?
No. Payments are completed through Zelle, Cash App, Apple Pay, bank transfer, Venmo, crypto or PayPal. We keep the payment method, the amount and your order reference so we can match a payment to a placement — not your card number or payment login.
Do you use advertising or analytics cookies?
No. This site sets no advertising or analytics cookies. Your cart, wishlist, currency and recently viewed birds are stored locally in your own browser, and a single technical cookie remembers the admin panel’s sidebar state. You can clear any of it from your browser settings.
Will my review be published with my name?
If you submit one, yes — reviews appear on the Reviews page and on the bird’s product page with the name you give us. Ask us and we will amend or remove a review you submitted.
Who can see my order details?
Our own team, and the people we must involve to complete your placement — for example a delivery carrier or flight nanny, who receive only the name, address and phone number the journey needs. All of it is covered by this policy; none of it is sold.
Can I ask you to delete my details?
Yes. Email us and we will remove your details from our systems, keeping only what our own sales and aftercare records require. Marketing stops immediately when you unsubscribe.
Do you collect information from children?
Our site is intended for adults. Someone aged 18 or over should place an order and contact us. If a child’s details reach us by mistake, tell us and we will remove them.
Is email a secure way to contact you?
Email is convenient but not encrypted end to end, so please do not send passwords or payment logins by email — and we will never ask you for them.
Here to help
Ask us about your information
Requests to see, correct or delete your details are handled directly by our team. Email gives us the written record we both need.
+1 (763) 357-5765Related policies
This page explains how Exotic Bird Shop handles personal information. It sits alongside the Terms of Sale, which govern a purchase.